WhatsApp finally launches the much awaited WhatsApp Dark Mode. As per the name, dark mode changes the WhatsApp background colour to a dark colour, making it much easier on the eyes – mostly when using your phone in the evening.
The WhatsApp home screen and the settings menu are now in a dark colour, but on the conversation interface, only the chat bubbles are dark while the background is white or it reflects any other colour users have set as background.
In a blog announcing the update, WhatsApp said, “It’s designed to reduce eye strain in low light environments. And we hope it helps prevent those awkward moments where your phone lights up the room.”
The company added that the dark Mode was developed with a focus on two key areas – readability and information hierarchy.
WhatsApp explained: “When choosing colours, we wanted to minimize eye fatigue and use colours that are closer to the system defaults on iPhone and Android respectively.
“We wanted to help users easily focus their attention on each screen. We did this by using colour and other design elements to make sure the most important information stands out.”
But before we go ahead on how the feature is activated, it must be noted that dark mode is currently available only to users on Android 10 and iOS 13.
How to enable WhatsApp dark mode on Android and iOS?
To enable WhatsApp dark mode, Open the WhatsApp, tap on the three-dot menu icon at the top right corner of the screen and select Settings from the menu.
Once you are on the Settings page, tap on Chats then tap on Theme. Doing so will open a window where you choose the theme.
Tap on Dark in the window that appears. This will enable the dark mode interface across the app.
You can select the System default option to automatically switch between dark and light mode based on system settings.
E-commerce is any commercial transaction that involves the transfer of information across the internet.
The good news is that worldwide online sales are expected to grow to $4 trillion by 2020. Many businesses are shifting to E-commerce, the question is what is motivating them and what are the supposed benefits that are attracting many businesses to create e-commerce websites?
Currently, we have so many e-commerce websites in Kenya with many companies and individuals going the e-commerce way.
Check out some of the advantages of having an e-commerce website
1. Low Financial cost
One of the major benefits of an e-commerce website is that it has a low startup cost. You don’t have to a physical store, employees, you will save on rent among other expenses. You can have a chatbot to help you with your customer service, that way you cannot have so much work on your hands.
2. A Larger Market
With E-commerce you are not limited to a specific area or country, you can sell your products to as many people as you can. This will help you grow faster and boost your business.
The proliferation of mobile devices gives people the power to purchase on the go — right in the palm of their hand. There’s never been a time when the impulse to buy has been easier to indulge.
3. Shoppers Start Online
87% of shoppers start product searches on the digital platforms, they can either search on Google, Facebook, Instagram among other channels. Thus the only way to ensure that potential customers find your product is to have an online presence.
4. Always Open
With e-commerce you are not limited to time, your business is on 24/7. People can shop at any time and in case they need assistance a Chabot can help in answering their queries.
An e-commerce store allows you to attract those who may have odd work schedules or who don’t have time to shop in-person or generally any person.
All you need is to customize your ordering systems for your customers to receive a confirmation message when they place an order to give them peace of mind.
5. More Opportunities To “Sell”
With a physical shop, you can only provide a limited amount of information on a product. But with an e-commerce website you have a wide range of options to help you sell your products such as showing demo videos of products, you can also include reviews and customer testimonials to help you increase conversion.
Reviews and testimonials are a great source of building a strong customer base with trust. They simply increase the confidence in doing business with you and builds trust with your current and potential customers.
6. Ecommerce allows for a customized user experience
Customer’s data about their previous purchases, wish list and online activity can be a gold mine to your business such that you can deliver a personalized experience.
You can use products according to a shopper’s interest or their wishlist which will trigger them into action because it is things that they are interested in.
You can also show related products to what they are looking for, which might even make them buy other products.
7. Retargeting and remarketing
For instance, you visit Jumia and look for a fridge, you don’t buy it and leave the website when you visit another website, you will see a Jumia ad with different types of fridge and other electronics, this is called retargeting. It can act as a reminder to your potential customers and trigger purchases.
Remarketing uses a person’s information on past purchases and site interactions to send emails about sales and promotions for related products.
8. Easier to Encourage Impulse Buy
Another e-commerce benefit is that you can capitalize on is impulse buying. If you have attractive products with eye-catching photos and vibrant colour or human emotion, you can encourage impulse buying. People can easily end up buying products that they didn’t need simply because it was eye-catching.
9. Gain Access to Customer Data Easily
One of the best e-commerce advantages is that you can easily gain access to data for analysis on your customer.
With e-commerce, you can get a customer’s name, phone number or email address meaning you have three different ways of communicating and building a relationship with them.
10. Grow Your Business Organically with Content
You can grow your organic traffic and sales with e-commerce blogging to drive more traffic to your website without having to spend more money. You can make videos and writing content( blogging) to get organic traffic then you can monetize those customers with retargeting ads.
E-commerce websites in Kenya are really growing with putting starting to trust online products, therefore do not shy away from it, it could really help your business grow and what more, you don’t need to pay rent and other expenses that you would have if you had a physical shop. E-commerce in Kenya is set to grow exponentially this year.
Mastering Facebook marketing in 2020 is a must if you hope to see the success of your brand. Facebook monthly users are 2.4 billion people. This is a reason enough to make you start Facebook marketing Asap. Two-thirds of Facebook users say they visit a local business Facebook Page at least once a week.
Your potential customers are already looking for a business like yours, but how will they find you in the throng of other businesses?
Social media marketing in Kenya is a great way to start your outreach for more clients in 2020
Here are is the very first step of starting Facebook marketing in 2020.
Step-by-step guide on how to set up Facebook Page
It doesn’t cost you much time to set up a Facebook page. I want you to set it up like a pro to make sure you get enough returns and for you to be seen by potential customers.
Create your Facebook Page
Head to Facebook.com/pages/create, or you on the top right part of your Facebook you will see Create then click on Page. You will need to be logged in to your personal account although your personal information will not appear on your business page.
Choose your page type, Facebook will give you two options. Business/brand or Community/public figure
After you choose the type of page you want, enter your business details.
2. Add Brand Images
Upload your profile and cover photos. You can use your company logo as your profile picture. Optimize your sizes for Facebook so that they can look their best. You can use tools like Canva which has templates for Facebook cover photos and posts among others.
3. Complete your Page info
Go to About then on the right click on the edit page info and fill in the sections.
Description: 255 characters to describe who you are and what you do.
Contact information: phone number, email and website url.
4. Create your Facebook username (@ your vanity URL)
Your username helps people find you on Facebook. Click Create Page @Username to make one. You can find it below your Facebook page name on the left.
Facebook marketing ideas for your vanity URL:
Choose a search-friendly Page name. In most cases, this will be your brand name or a name that people can search in relations to your brand.
If possible, use a consistent username across social networks
5. Add a call-to-action button
Under your cover photo you will see the Add a Button. This button gives people a quick and easy way to reach out to you or service. You can use a shop now and direct people to your website or call us and people will call you directly.
6. Review your Facebook Page settings
Go to your Facebook page settings and review them. The settings will give you custom controls on who you want to see your Facebook page. In particular look at the privacy and security settings and make sure you understand them.
Also on the page settings, you can assign roles to your employees. Caution: Be sure of who you assign as an admin they can easily remove you from the page because they have the same right as you.
That’s it! Your Facebook Page is set up and ready to go.
Facebook Marketing in Kenya and social media marketing in Kenya is picking up real first, and guest what your competitors are already taking advantage of it. Don’t be left behind, you need to go digital if at all you want to get more sales because Facebook marketing in Kenya is here to stay.
First things first, why are your website visitors not converting into buyers?
The key primary goal of your website is to generate sales for your business and if it doesn’t, then you need to figure out why.
Below are the top 5 main reasons why your website is not converting visitors into paying customers:
They can’t ﬁnd what they need. Nearly 80% of website visitors leave your website because they cannot find what they are looking for.
They can’t contact you. If your website readers can’t find an easy way of contacting you, then they will go elsewhere. Add a live chat on your website to make sure you respond to your website visitors queries in real-time.
They can’t get answers. If your content on the website does not answer their questions and there’s no faster way of asking you the question, then they will definitely leave your website.
They don’t trust you. Trust is key for people to convert. If people do not have enough confidence in your products then they won’t buy it. Add customer reviews and testimonials on your website.
They can’t test it. People always have the fear of spending money on something that they have never tried before. Therefore, offer free trials for people to know exactly what they are buying.
How to Convert Website Visitors to Paying Customers
Make your website fast
A recent survey revealed that 46% of visitors expected a web page to load in two seconds or less. A mere three seconds delay can result in a 15% reduction in conversions.
This is the first thing you should check on your website. Slow loading speed will definitely and immediately make people leave your website. No one wants to wait for a website to load for more than a few seconds.
Find tools that can help you improve your websites speed and install them on your website. Most of the web design companies in Kenya can help you with
Working on your websites speed helps you with google rankings, increases your page views, improves user experience and increases your conversions.
Use First Time Offers to Convert New Customers.
Competition is fierce in today’s online world with consumers having too much choice, therefore give offers that will make the website visitor leap from the considering stage to actually making an action or buy. This offer might be a free sample, a one-off purchase of your product with a heavy discount or a month’s free subscription. This becomes easier to sell to the person a second time, a third time and even a fourth time. if you find that your offers are not converting, consult with digital marketing companies in Kenya who can help you come up with better offers
Have a Strong Call to Action
What do you want your website visitor to do when they come to your website? Make it clear for them, if you want them to download a document then ask them to and show the button, if you want them to Buy then ask them and show the button. Remember to make it as simple as possible. The call to actions are like “call now,” “learn more,”, “Download Now” and many more.
You have probably seen the “Join more than 1o million who use X service “
Why do they use that? To show social proof and also give people confidence that they can work with you. I mean if more than 10 million people have used your service or product then it is worth trying.
Most people cannot buy a product before they read testimonials. They build trust and increase conversion rate. I mean before you buy anything online you must always see what other previous buyers have said about the product.
How do you get testimonials or reviews, ask your customers to give their reviews or testimonials? How do you ask for reviews exactly? Ask them what benefits they received from the product, how they found doing business with you and what convinced them to buy the product. Most of the web design companies in Kenya can help you add this at the initial stage of building your website.
Use landing page
A Landing page is very crucial in lead generation. A landing page is any web page that a visitor can arrive at, it has a form and exists to only capture visitor’s information through the form.
Create an appealing form with a catchy headline that will lead people to sign up and giving you their details. To get your customers to take action you will need to add value to them by giving them solutions to their pain points.
You need to understand that it is difficult for your customers to give you their details without you giving something of value in return. Therefore let your headline capture their attention. Your lead magnet should be Valuable, useful and easy for your customers to read.
Add a Live Chat to Your Site
A live chat allows the visitor to ask questions and get answers in real-time. This makes it easy for you to guide and answer your customer’s questions making it easier for them to convert. With the competitive market in web design in Kenya, you might find some varying charges for the live chatbot while others even offer it for free in their web design packages.
Remarketing helps you connect with your visitors or leads from your website that may not have made an immediate purchase or inquiry.
With remarketing, you can create targeted ads to get in front of these people so that they can take action. It also acts as a way of reminding them and eventually they will convert.
Use high-converting elements
These elements are things that can help you convert your website visitors into customers. This can be through the use of Logos of companies that have trusted you, testimonials, social shares, case studies and guarantee seals.
I hope this information will give you a lift on converting your website visitors to customers. There are more ways of improving the information that I have given you, but it is enough as a starting point.
Web design companies in Kenya, as well as the general web design in Kenya, has revolutionalised and most of them can help you install some tools that can help you in your marketing.
Also, some digital marketing companies in Kenya can help you and advise you on the vest tools that you can use for you to succeed in digital marketing.
Employers are now looking at your social media accounts
Can your social media get you a job or get you disqualified?
Who are you, really?
That’s a question most employers want to know beyond your cover letter and CV. They want to know if you are respectful, responsible, trustworthy and if you will follow through on promises.
During interviews, people are on their best behaviours making it hard for employers to tell if a candidate is right for the position. Which leads them to google to get your information.
In particular, they browse through your social media accounts Facebook, Instagram, LinkedIn, Twitter and other social media profiles you have publicly available.
70 per cent of employers use social media to screen candidates before hiring according to a survey done by CareerBuilder.
54 per cent of employers surveyed said they chose not to hire a candidate because of the content found on their social media profile(s).
Some of the reasons given as to why the hiring, managers or employers chose not to hire a candidate because of their social media were:
Posted provocative or inappropriate photos, videos or information (39%)
Bad-mouthed previous company or fellow employee (30%)
Posted information about drinking or using drugs (38%)
Made discriminatory comments related to race, gender, religion (32%)
Shared confidential information from previous employers: (23%)
Lied about qualifications (27%)
Had poor communication skills: (27%)
Been linked to criminal behaviour: (26%)
Had an unprofessional screen name: (22%)
Lied about an absence: (17%)
Good news is what you post on social media can actually get you employed.
44 per cent of hiring managers and employers have discovered content on a candidate’s social media profile that caused them to hire that person.
The main reasons for this:
Candidate’s background information supported their professional qualifications (38%)
Candidate showed a professional image (36%)
Candidate demonstrated great communication skills (37%)
Candidate showed creativity (35%)
Don’t go deleting your social media yet!
57 per cent of employers said they were far less likely to hire someone in if that person was an online “ghost” or rather is not online
So don’t delete your Social media account, Clean it!
What Should you Do?
1. Google yourself
Type your name in google and search, you need to know what is out there and where?
2. Consider making certain social media profiles private
Sometimes it’s valid to have an outlet where you can share some information which sometimes is social media. In the case of this, choose a social media platform that you can make your account private like Instagram. So that only the people you follow will see your posts.
If you choose this, don’t accept friend requests from your old bosses.
You can also update your Facebook privacy settings so that not everything is fully public.
3. Review your profiles as if you were an employer
Go through your social media through the eyes of someone looking to hire you. Make your bios up to date as well as having a description that reflects who you are now. How is your profile picture? Is it professional?
Go through your posts paying key attention to your latest posts, don’t ignore your old posts as well.
Got any questionable memes? Take them down. How about inappropriate pictures of yourself, or ones in which you’re tagged? This can be one of the most important (and challenging) parts of the process. Un-tag yourself liberally if necessary.
4. Post some meaningful content
Remember 44 per cent employers have found content on a candidate’s social media that caused them to hire that person–so your social media accounts aren’t just a liability have background information that supports your professional qualifications.
With the intense job hunting in Kenya, hiring firms in Kenya are now turning to social media to check candidates profiles to ensure they hire the right candidates among the many candidates who show up for the interview.
Therefore don’t think that employers don’t check a candidate’s social media in Kenya, because they do.
Facebook ads vs boosted posts. Which should you use?
When it comes to choosing between boosted posts and Facebook ads, it will depend on the objective of your ad. We have already discussed the difference between a boosted post and Facebook ad, from these differences you can determine which you can use for your advert. I will try and simplify the differences to help you get a better understanding of when to use boosted post instead of Facebook ads and vice versa.
What are Facebook ads?
Facebook ads are an advanced way of advertising on Facebook and will require you to have a Facebook ad manager account. With Facebook ads, you have a number of options for your ad. These options include brand awareness, reach, traffic, engagement, app installs, conversions, catalogue sales, store visits, video views, lead generation and messages.
With Facebook ads, you can add a call to action buttons like ‘Shop Now’, ‘Download’, ‘sign up’ and ‘contact us’.
What are boosted post?
Boosted posts are the blue posts that appear on the lower right corner of each post you make on your page written ‘Boost Now’. You can only see it if you are a page admin. With a boosted post, your objectives are only three; engagement, messages and traffic.
Which one should you use?
If your objective is to get more engagement which means more likes, shares and comments on a post, then boosting a post is your to-go method.
If you want
to create brand awareness for your product or service, Facebook ads is your to-go method. Why? With Facebook ads, you have the option of
reating a custom audience, a lookalike audience; you can target the audience by language and so much more. However, with boosted posts, you can only target people who like your page and their friends.
So when should you use Boost Post in terms of audience?
You can use it when you have an event, making a big announcement like the release of a new product or service or a grand opening and sharing user-generated
content that you have reposted. With this, you are informing people who like your page and their friend who most likely will be interested because birds of the same feather flock together.
When you want people to talk to you via sending a message to you, use promote your send message button on boost post. When you want people to visit your website boosted post will do. When you want people to call you, you can promote your call us button and when you want more leads to b
oost post is your option. With Facebook ad you can as well promote them but it is easier with boosted posts if you want your ad to reach people who like your page and their friends.
If you want people to download an app, visit your store or website, view your video then Facebook will help you achieve that.
With boosted post, it is easy to create an ad unlike using Facebook ad, which is more advanced.
With the very many options that Faceb
ook ads provide you with, it wins over boosted post.
For you to choose which one to use, look at what you want to achieve and the people you want to reach. Like we have said, Facebook ads provide you with many target audience reach while with the boost post you can only target people who like your page and their friends.
It doesn’t mean that with boosted ads you don’t have a big audience, your ad can reach more than 7 million people, it is just that with Facebook ads you get to target people who will most likely be interested in your services or product.
Kenyan social media group admins might be required to obtain licenses from the Communication Authority (CA).
Malava MP Moses Injendi has proposed a bill seeking to have administrators of WhatsApp and Facebook groups acquire licenses.
A WhatsApp group admin will be required to keep all the data of the group users and submit the data to authorities when required. The admin will also have to ensure that the members of the WhatsApp group are of ‘age of majority’.
If the bill is passed, Kenyans will have to notify the authority when they want to create a Facebook group. The group administrators will have to approve the members and content based on the law.
According to the bill, any person who fails to observe the required provisions will be liable upon conviction of a fine not exceeding Ksh. 200,000 or to an imprisonment of a term not exceeding one year. According to the bill, Kenyans will be faced with a Ksh.500, 000 fine or two years jail term for posting degrading or intimidating content online.
Content that is discriminative against gender, race, nationality, ethnicity, religion, language and political affiliation will be flagged. Posting content that is seen as unfair, inaccurate and biased as per a court of law will also pose a risk of fine or jail term.
The bill will also affect Bloggers as it proposes that those who run blogs without a CA’s authority could spend up to two years in jail or pay a fine of Ksh.500, 000.
Critics have argued that the bill is ill-advised and is an attempt to limit freedom of expression. If the bill is approved, the proposed law will require that WhatsApp group administrators to approve members’ content using legal documents.
National Assembly Information, Communication and Innovation Committee chairperson William Kisang described the law as “unimplementable” saying that it is neither practical nor possible to register all social media administrators. He warned that the bill could be challenged in court if it is approved by the parliament.
We will look at the differences between boosted posts and Facebook ads. With this information, you are going to understand the importance of using either boosted posts or Facebook ads. You are going to see what is available in each category before you decide to advertise on Facebook. Both are important, it just depends on what your end goal is.
If you are a page admin on Facebook, you have seen the blue Boost Post that appears on every post on your page. That is the facebook boost post.
– you can choose up to 11 campaign objectives (brand awareness, reach, traffic, engagement, app installs, conversions,
catalogue sales, store visits, video views, lead generation, and messages)
Boosted posts – you can only choose between three
objectives (engagement, messages and traffic. Engagement means likes, shares
Ads – you are not limited. You can use lookalike audiences,
custom audiences you can target by language and you can add connection types. There
is an option to let Facebook automatically expand your interests if it thinks
people outside of your audience will engage with your ad.
Boosted posts – there is audience targeting but it
is limited. You can only target people who have liked your page and their
network of friends.
Ads – you are allowed to choose your daily budget or
Boosted posts – you can only choose your daily budget
and the days your ad will run.
Ads – you can set a start and end date for your ad
Boosted post –your ad will go live immediately. You cannot
schedule a start day but you can put an end day for your ad.
Ads – you can target your audience’s by language
Boosted post – you cannot target audience by
Ads – you can choose where you want your ads to
appear. You can choose to have your ad appear on a desktop news feed, mobile
news feed, instant article, Instagram and many more
Boosted posts – your posts will appear on both
desktop and mobile news feed. You cannot choose.
Ads- you can choose to show your ads on Instagram by
ticking in the placement section.
Boosted post – you can only boost on Facebook
Ads – you can choose to show your ad on the right
column on desktop computers.
Boosted posts – you cannot show your boosted ads on
the right column
Ads – you can retarget your ads by installing Facebook
pixel on your website.
Boosted posts – you cannot retarget people.
Ads – you can choose between accelerated delivery
and standard delivery. To use accelerated delivery you need to set a bid that
is if you need your ad to go live as soon as possible.
Boosted post – you cannot adjust your ad delivery
Knowing the difference between boosted posts and
facebook ads, you can now create ads that will reach your target audience and
between boosted ads and Facebook ads
Interest and behaviour targeting
With both, you can target the audience’s interest
You can target specific locations of your target
audience on both.
and gender targeting
You can choose the gender you want to target for
your ad on both.
Instagram is testing a new feature that will hide
the “like’ count on your Instagram post. Instagram, which is owned by Facebook,
is currently running the test in seven countries that is Australia, Brazil,
Canada, Ireland, Italy, Japan and New Zealand.
“We want Instagram to be a place where people feel comfortable expressing themselves. We hope this test will remove the pressure of how many likes a post will receive, so you can focus on sharing the things you love,” Facebook Australia and New Zealand director of policy Mia Garlick said in a media statement.
does this mean?
users will no longer see the total number of likes on other people’s posts
of seeing the number of people who have liked the post you will see one user
who has liked the post followed by the phrase ‘and others’
the account users will see the number of likes a post received with their names
will not affect analytic tools like insights and Ad Manager used by creators
and businesses on the platform.
Instagram plans to remove the ‘Like’ count button in hopes that this feature will help people focus on the content they create rather than how people view it. You sometimes find that some people usually remove the Instagram posts that get fewer likes.
does this mean for influencers if it implemented?
Do not panic!
The number of your followers will still show so businesses will use that and you can send them a screenshot of the number of likes your posts get because as a user you get to see the number likes on your posts. Therefore, with Instagram plans to remove the ‘Like’ count button you will still get business and sponsorships.
This comes while Instagram is introducing new tools and policies to prevent bullying on the app. This new tool is called Restrict which allows users to control how others contact them and interact with their accounts. Instagram also announced their disable policy, which will alert users when their accounts are at risk of being disabled for repeatedly violating their policies.
you need to know before starting Facebook ads
Wondering on how to get started with Facebook ads? There is always planning and thorough thinking before doing something. This goes for Facebook ads as well; you do not just start doing Facebook ads blindly. If you do not have a plan, you are going to achieve little or nothing. We are going to look into details what you should consider before going into Facebook ads.
1.Establish your goals
What do you need to accomplish with your ad? When
you know this, you will be able to set an advert that will meet your goals. Otherwise,
you are going to throw your money into a drain.
Do you want engagement
on your page?
Do you want brand
Do you want people to
go to your website?
Do you want people to sign
up or buy products?
Do you want people to
download an app?
Do you want more video
With this kind of goals, you can set a message that
will lead people into doing what you want them to.
There are different campaigns objectives that Facebook offers;
Store visits among others
2. Know your audience
After you know your Facebook ad goals, you need to know who your target audience for the ads is. With your target audience, it will depend on various things
Is your target audience male, female or both? If you
are selling women’s dresses, it is a definite fact that your target will be
What is the age group of your advert? Who are the
people who are likely to consume your product or service? Are they between 18 years to 35 years? When you
know this then you will not be running your advert blindly.
What is the location of your target audience? Where is
your target audience most likely to be found? Is it Nairobi or Mombasa? Do not
just target Kenya if you are not targeting your ad to every person in Kenya.
This is usually the most important part of making an ad and it is where most people go wrong. If you cannot do it properly then hire an expert to help with it. Most of the advertising agencies will do market research to get your customer’s persona. With this, you will not be targeting blindly. There is no point in using lots of money to get fewer result
3. Know our budget
How much are you willing to spend on Facebook adverts? With a small or big budget, you can advertise on Facebook. With Facebook, you can spend as low as 1$ a day. When you spend a dollar per day your results will be limited. We usually advise our clients to spend at least 10$ in a day to get as many results as possible.
You can try and create as many ads as possible using a different amount of money to see which will work out for you. When you get a winning ad, then you can know how to be placing your Facebook ads.